1. Overview

New Wave CRM (“New Wave CRM,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Notice explains how we collect, use, store, and safeguard information when you use our website, platform, and services (collectively, the “Services”).

By using our Services, you acknowledge that you have read and understand this Privacy Notice.

2. Information We Collect

Information You Provide

We may collect personal and business information you voluntarily provide, including:

Name and company name

Email address and phone number

Billing and payment information

Account credentials

Information submitted through forms, onboarding, or support

Communications sent to us

Information Collected Automatically

When you interact with our Services, we may collect:

IP address and browser type

Device and operating system

Pages visited and actions taken

Usage logs and analytics data

This data helps us improve performance, security, and user experience.

Customer Data

You retain ownership of all data you upload to New Wave CRM. We process Customer Data solely to provide and support the Services.

3. How We Use Your Information

We use information to:

Operate and maintain the platform

Create and manage accounts

Process subscriptions and payments

Deliver onboarding and customer support

Improve features and performance

Send service and marketing communications

Maintain platform security and compliance

4. Legal Basis for Processing

Where applicable, we process personal data based on:

Your consent

Contractual necessity

Legitimate business interests

Legal obligations

5. Cookies & Tracking

We use cookies and similar technologies to:

Analyze site usage

Improve functionality

Measure marketing performance

You may manage cookies through your browser settings.

6. Data Sharing

We do not sell personal data.

We may share information with:

Trusted service providers (hosting, payments, messaging)

Analytics and performance tools

Legal authorities when required

Successors in a merger or acquisition

All partners are required to protect your data.

All other personal information categories exclude SMS opt-in and mobile contact data; such opt-in data is not shared with third parties except as necessary to enable messaging delivery.

7. Data Retention

We retain information only as long as necessary to:

Provide Services

Meet legal and regulatory requirements

Enforce agreements

Customer Data may be deleted upon account termination, subject to retention obligations.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect data. However, no system is completely secure.

You are responsible for protecting your login credentials.

9. Email, SMS & Communications

By providing your contact information to New Wave CRM, including your email address and mobile phone number, you consent to receive communications from us related to your account, onboarding, service updates, appointment confirmations, and customer support.

SMS Communications

When you provide your mobile phone number and explicitly opt in through our website forms or other consent mechanisms, you agree to receive SMS messages from New Wave CRM. SMS messages are transactional and informational in nature and may include account notifications, onboarding information, appointment confirmations, and customer support communications. We do not send unsolicited or promotional SMS messages.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, you may reply HELP or contact us at [email protected].

Mobile phone numbers and SMS opt-in consent data are not shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Mobile information may be shared only with trusted service providers as necessary to deliver SMS communications and to comply with applicable laws and regulations.

By providing your phone number and opting in, you consent to receive SMS messages from New Wave CRM related to account notifications, onboarding, and customer support. Message frequency varies. Message & data rates may apply. You may opt out at any time by replying STOP.

Consent to receive SMS messages is not a condition of purchase.

10. AI & Automation

New Wave CRM uses AI and automation to enhance workflows. AI-generated outputs are provided “as is” and should be reviewed prior to use. We do not guarantee specific outcomes.

11. Third-Party Links

We are not responsible for the privacy practices of third-party websites or integrations.

12. Children’s Privacy

Our Services are not intended for individuals under 18 years of age.

13. Your Rights

Depending on your location, you may request to:

Access or correct your data

Request deletion

Restrict processing

Withdraw consent

14. International Users

Data may be processed in the United States regardless of your location.

15. Updates

We may update this Privacy Notice periodically. Changes will be posted on this page.

16. Contact

New Wave CRM
📧 [email protected]
🌐 https://store.newwavecrm.com

By providing your phone number and opting in, you consent to receive SMS messages from New Wave CRM related to account notifications, onboarding, and customer support. Message frequency varies. Message & data rates may apply. You may opt out at any time by replying STOP.