Terms of Service

Clear terms for using New Wave CRM’s platform, tools, and services

Last Updated: January 2026

1. Acceptance of These Terms

By accessing or using New Wave CRM (“New Wave CRM,” “we,” “our,” or “us”), including our website, platform, software, and services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”).

If you do not agree to these Terms, you may not use the Services.

2. Description of Services

New Wave CRM provides customer relationship management (CRM), automation, AI-assisted workflows, communication tools, and related business software designed to help businesses manage leads, contacts, and operations.

We may update, modify, or discontinue features at any time.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.

If you are using the Services on behalf of a business, you represent that you are authorized to bind that business to these Terms.

4. Account Registration & Security

You are responsible for:

Providing accurate and complete account information

Maintaining the confidentiality of your login credentials

All activity that occurs under your account

New Wave CRM is not responsible for unauthorized access resulting from your failure to secure your credentials.

5. Subscriptions, Billing & Payments

Certain features require a paid subscription

Fees are billed in advance on a recurring basis

All payments are non-refundable unless expressly stated

Failure to pay may result in suspension or termination

We reserve the right to change pricing or plans with reasonable notice.

6. Acceptable Use

You agree not to use the Services to:

Violate any laws or regulations

Send spam, unsolicited, or deceptive communications

Infringe on intellectual property or privacy rights

Distribute malware or harmful code

Attempt to access systems without authorization

Abuse or disrupt the platform or other users

We reserve the right to suspend or terminate accounts that violate these rules.

7. Customer Data & Compliance

You retain ownership of all data you upload (“Customer Data”).

You are solely responsible for:

The legality of Customer Data

Obtaining required consent for email, SMS, or automated communications

Compliance with applicable laws (including CAN-SPAM, TCPA, GDPR, and similar regulations)

New Wave CRM processes Customer Data only to provide the Services.

8. Third-Party Services & Integrations

The Services may integrate with third-party tools or platforms.

New Wave CRM is not responsible for:

Third-party service availability or performance

Data practices of external providers

Errors or disruptions caused by third-party integrations

Your use of third-party services is governed by their respective terms.

9. Intellectual Property

All software, content, branding, designs, and materials within the Services are owned by or licensed to New Wave CRM.

You may not copy, modify, distribute, sell, or reverse engineer any part of the Services without written permission.

10. AI & Automation Disclaimer

New Wave CRM may provide AI-powered tools and automated features.

AI-generated outputs are provided “as is” and should be reviewed before use. We do not guarantee accuracy, compliance outcomes, or business results from AI or automation features.

11. Termination

We may suspend or terminate your access to the Services:

For violations of these Terms

For non-payment

For misuse or abuse

To protect platform integrity

You may cancel your account at any time, subject to billing terms.

12. Disclaimer of Warranties

The Services are provided “as is” and “as available.”

We make no warranties regarding:

Uninterrupted or error-free operation

Accuracy of outputs or data

Specific business or revenue results

13. Limitation of Liability

To the maximum extent permitted by law, New Wave CRM shall not be liable for:

Indirect, incidental, or consequential damages

Loss of profits, data, or business opportunities

Total liability shall not exceed the amount paid by you to New Wave CRM in the preceding 12 months.

14. Indemnification

You agree to indemnify and hold harmless New Wave CRM from claims, damages, or expenses arising from:

Your use of the Services

Customer Data

Violations of these Terms or applicable law

15. SMS Terms & Conditions

By providing your mobile phone number and opting in through our website forms or other consent mechanisms, you agree to receive SMS messages from New Wave CRM. SMS communications may include account notifications, onboarding information, appointment confirmations, and customer support messages.

Message frequency may vary. Message and data rates may apply according to your mobile carrier plan.

You may opt out of receiving SMS communications at any time by replying “STOP” to any SMS message we send. For assistance, you may reply “HELP” or contact us at [email protected].

Carriers are not responsible or liable for delayed or undelivered messages, and message delivery may depend on your mobile carrier’s network.

By opting in to SMS communications, you agree to receive text messages from New Wave CRM related to your account and services. Reply STOP to opt out or HELP for assistance.